Keep the card in a safe place
MUL-T-LOCK® KEY & CYLINDER MAINTENANCE
In order to retain warranty eligibility, please review, implement and communicat
Ensure smooth, long-lasting operation by lubricating the cylinder before it's initial use, as well as every 6 months, thereafter. If frequently used or exposed to hard weather conditions, lubricate the cylinder at least 4 times a year.
Use Mul-T-Lock approved lubricant, or ask your locksmith for an equivalent alternative.
Follow your locksmith's instructions for proper card and product handling.
MUL-T-LOCK® MECHANICAL AND E-CYLINDER
• Mul-T-Lock® cylinders must be installed correctly into freely operating locks. A misaligned door or poorly installed lock will cause an unnecessary load and friction that can damage cylinders.
• Never paint any external or internal part of a cylinder, and do not hose or chemical wash.
• MECHANICAL Mul-T-Lock® Cylinders must be frequently lubricated with Mul-T-Lock® liquid lubricant. The frequency of lubrication required will depend upon weather, environment, cylinder usage and location. All cylinders must be lubricated at least twice per year. However, cylinders in particular conditions (such as those used on external doors) must be lubricated at least four times per year and whenever users experience difficulty in turning or inserting keys. Use only Mul-T-Lock® special lubricant. Please note that separate rules for lubrication apply to Mul-T-Lock’s® CLIQ® e- cylinders (see below).
MUL-T-LOCK® KEYS & CYLINDERS IN A MASTER KEY SYSTEM
When Mul-T-Lock® keys and cylinders are part of a master key system, extra care is needed.
All Mul-T-Lock® keys related to a master key system must carry a designation marking, and may only be used in the cylinder for which it is intended. If a Mul-T-Lock® key fails to operate the cylinder(s) it is intended to open, the first action should be verification of key designation to ensure that the appropriate key has in fact been used. When in doubt, contact your authorized Mul-T-Lock® dealer.
• Mul-T-Lock® Keys related to a master key system must be carefully distributed to the appropriate key holders. Accurate and up-to-date records of key distribution should be maintained at all times by the end user to ensure that master key system owners know exactly how many of each key for their system is in circulation and who is in possession of each one.
• Cylinders must be frequently lubricated (See Mul-T-Lock® Cylinders section above).
• Additional Mul-T-Lock® master key system keys may be obtained only from the original authorized Mul-T-Lock® dealer that originally installed the master key system. If a change in the authorized Mul-T-Lock® dealer selected to maintain your master key system is needed, contact Mul-T-Lock® USA, Inc. for proper procedure instructions.
Failure to follow these procedures will void any warranty.
MUL-T-LOCK® KEYS (Pertains to all Mul-T-Lock® keys)
• Mul-T-Lock® keys must be kept clean and must retain a straight blade –do not use keys for anything other then their intended duty – to lock/unlock your lock cylinders (keys may not be used as a tool such as a knife, screwdriver, etc.)
• Additional Mul-T-Lock® keys may be obtained only from authorized Mul-T-Lock® dealers. Only genuine Mul-T-Lock® keys may be used to operate Mul-T-Lock® lock cylinders.
• Remember that the cuts of your keys contain personal information about your lock cylinder combination and must be treated like any other confidential information you have.
MUL-T-LOCK® CLIQ® SMART KEYS
CLIQ® keys must be kept dry and be free of moisture, dirt and debris before insertion into a CLIQ® cylinder. Should CLIQ® keys come into contact with any liquid, allow keys to dry completely before attempting to insert it into a CLIQ® e-cylinder.
Limited Warranty and Conditions of Sale refer to Mul-T-Lock® USA, Inc. as “Mul-T-Lock®”; a genuine Mul-T-Lock® branded product(s) or offerings by Mul-T-Lock® USA, Inc. as “Product” or “Products”; authorized Mul-T-Lock® dealer, wholesaler or other direct buyer as “Authorized Dealer”; the end user where Mul-T-Lock® Product is installed as “End User”; Limited Warranty as “Warranty”.
LIMITED WARRANTY
Mul-T-Lock® hereby warrants Product to be free of defects in material and/or workmanship for a period of *One (1) year for SMARTair®, SMARTair® E-Motion Locks, Traka 21 (not including fobs or seals), Code Handle®, & Electric Strikes and *Two (2) years for all mechanical products and CLIQ®, from the date of original purchase for use, subject to the terms and conditions indicated below.
For additional Warranty information or Warranty claim service, contact Mul-T-Lock® Customer Service at (973) 778-3320. In the event of a defect in material or workmanship during the Warranty period, Mul-T-Lock® will repair or replace (at its option) the Product under the conditions of this Warranty, this action being the sole remedy available under this expressed Warranty.
In order to initiate a review for eligibility of Warranty claim, End User must first return the Product to Mul-T-Lock®, through the Authorized Dealer from whom the Product was purchased. This return must follow Return Procedures as outlined on pages 217-219 be accompanied by proof of initial purchase from the Authorized Dealer. All shipping, handling, travel, service call and/or other incidental and/or related charges are payable by End User or Authorized Dealer only and are not included in this limited warranty.
Limitations, Exclusions and other Rights:
• Mul-T-Lock® disclaims liability for implied warranties, including but not limited to those of merchant ability or fitness for any particular purpose.
• Mul-T-Lock® disclaims liability for indirect, incidental or consequential damage at any time.
• Mul-T-Lock® key blanks are made from a special nickel silver alloy. Mul-T-Lock® warrants its mechanical keys against defects in workmanship or breakage for the life of the Product.
• Bitted Mul-T-Lock® keys must be precisely cut to exact depths. This Warranty shall be void and Mul-T-Lock® disclaims liability of any kind in the event any key other than a genuine Mul-T-Lock® key has been used with the Product or that the key has been cut on any machine other than a Mul-T-Lock® key cutting machine.
• Improper activity shall render this limited warranty void. “Improper Activity” includes any and all of the following: damage arising from in its sole judgment, improper installation; use/ operation/ mainte-nance other than in accordance with Mul-T-Lock’s instructions; extreme environmental conditions; use rates in excess of the industry standards defined for the type of product; repair or alteration by anyone other than the Authorized Dealer; and the use of keys, key blanks, key cutting machines, cylinders, locks, accessories, lubricants and/or other components that are not suitable and genuine Mul-T-Lock® Products.
• Unless otherwise specified by separate warranty, finishes for mechanical products are warranted for a period of two years following purchase for use. This finish Warranty shall be considered void after installation if, in the sole judgement of Mul-T-Lock®, the damage to the finish is the direct result of climatic conditions, chemical or abrasive actions.
This Warranty does not grant any other rights or give rise to any other obligation, or absolve both Authorized Dealer and End User of the responsibility to employ any other suitable measures, by whatever means, including insurance, against the risk of personal injury or damage to property. This Warranty relates to Product’s defects only. Mul-T-Lock® shall not be Liable, in any event, for labor costs associated with the Product and its installation process.
Basic Instructions for correct use of the Product are on pages 200, 201 & 203. Failure to adhere to these instructions shall render this Warranty void.
MUL-T-LOCK® YOUR KEY TO HIGH SECURITY
Basic Instructions and Requirements for Correct Use of Mul-T-Lock® Products
Keys:
• Keys must be used only for their intended purpose of operating their corresponding cylinder in normal use.
• Keys must be kept clean and must retain a straight blade.
• Genuine Mul-T-Lock® key blanks must be used.
• Keys must be inspected periodically and must be replaced when they show physical wear.
Cylinders:
• Installation must be performed by an authorized Mul-T-Lock® Dealer and/or a licensed locksmith only.
• A Cylinder is a mechanical device which requires regular preventive maintenance.
• Cylinders MUST NOT be submerged in water, or exposed to any chemical wash, or be painted.
• Protect the cylinder from dirt and dust.
• Protect your cylinder from exposure to extreme temperatures (-20C to +80C)
• CLIQ® cylinders utilized on any exterior door and/or any other outdoor application must be purchased with rain guard options (sold separately). Failure to specify the nature of the product’s application and the need for rain guard option at the time of product purchase shall void the warranty.
• The cylinder’s keyway must be lubricated with Mul-T-Lock® approved lubricant at least twice a year as normal maintenance. In heavy use environments and extreme weather conditions, lubrication must be performed every three months. Increased usage and exposure generally necessitate more frequent lubrication.